Course duration
- 1 day
Course Benefits
- Learn about interpersonal communication styles and techniques.
- Learn communication styles and methods.
- Learn about verbal and nonverbal communication.
- Learn about the importance of first impressions.
- Learn to give feedback and empower employees.
- Learn to communicate with peers, supervisors, and subordinates.
- Learn to communicate with customers and vendors.
- Learn about interpersonal communication styles and techniques.
Course Outline
- Communication styles and methods
- Communication styles
- Verbal and nonverbal communication
- First impression and building rapport
- The importance of first impression
- Communicating to build rapport
- Building positive relationships
- Building relationships through feedback
- Importance of providing feedback
- Providing feedback
- Supervisors
- Understanding supervisor styles
- Handling human resource issues
- Colleagues and subordinates
- Communicating with colleagues
- Communicating with subordinates
- Customers and vendors
- Communicating with customers
- Communicating with vendors
- Organizational culture
- Understanding organizational cultures
- Cultural networks
- Managing physical culture
- Managing emotional culture
Class Materials
Each student will receive a comprehensive set of materials, including course notes and all the class examples.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.