• Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

IT as an Agent of Change

Course duration

  • 1 day

Course Benefits

  • Gain an understanding the role of IT in organizational growth and change.
  • Gain knowledge of key industry change methodologies.
  • Learn a conceptual perspective to induce change within IT and the company in general.

Course Outline

  1. Initial Thoughts and Vocabulary
    1. Role of an Entrepreneur
    2. Needed Change Management Skills
    3. The Change Management Process
    4. Emotional Stages of Change
    5. Agents of Change
    6. Proper Communication
  2. Formal Change Methodology
    1. Lewin's Three Stage Model of Change
    2. Kotter's Eight Step Change Model
    3. Conditions for Effective Change
    4. John Fisher's Personal Transition Curve
    5. Organizational Renewal
  3. Changing IT
    1. Technological
    2. From Information Technology (IT) to Business Technology (BT)
    3. Organizational Realignment
    4. Legal and Regulatory
  4. Changing the Company
    1. Process Automation
    2. Thought Leadership
    3. Platform Replacement

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.