Advanced Inter-Personal Communication Training


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Course Outline

This Advanced Inter-Personal Communication training course teaches students about interpersonal communication styles and techniques. Students learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. Students also learn how to communicate with individuals who hold different positions in an organization, such as peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and dealing with human resource issues. Students identify an organization's culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways to take advantage of a cultural network.

  1. Communication styles and methods
    1. Communication styles
    2. Verbal and nonverbal communication
  2. First impression and building rapport
    1. The importance of first impression
    2. Communicating to build rapport
    3. Building positive relationships
  3. Building relationships through feedback
    1. Importance of providing feedback
    2. Providing feedback
  4. Supervisors
    1. Understanding supervisor styles
    2. Handling human resource issues
  5. Colleagues and subordinates
    1. Communicating with colleagues
    2. Communicating with subordinates
  6. Customers and vendors
    1. Communicating with customers
    2. Communicating with vendors
  7. Organizational culture
    1. Understanding organizational cultures
    2. Cultural networks
    3. Managing physical culture
    4. Managing emotional culture

InterSource Geneva, a premier Information Technology training firm, offers over 400 different courses on server, database and programming technologies, as well as end-user classes for the most popular office, graphics and design applications. We serve clients in Switzerland (Geneva, Lausanne, Bern, Basel, Zurich) and throughout Europe (France, Germany, Austria, Finland, Sweden, England, Netherlands, Spain, etc.).

InterSource offers custom, private courses at client sites, standard public courses in our Geneva classroom, and online training via live Web conference. Training is offered in English and many other languages (Francais, Deutsch, Espanol, Italiano.)

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