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  • Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Business Writing Training

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Course duration

  • 1 Days

Course Outline

This Business Writing Training class will give business professionals the tools they need to write effective, efficient business correspondence. Students will learn how to get started on a writing project, use appropriate business tone in the document, and discern between the different kinds of business correspondence. Students will learn how to decide what the appropriate vehicle is for written communication in business, electronic or hard copy.

  • Learn proper preparation steps before beginning a writing project.
  • Summarize the principles of writing effective business communications.
  • Demonstrate the ability to write a business proposal, complete with visuals and an executive summary that employ effective strategies of persuasion.
  • Learn to communicate to the audience effectively through focused, well-written business communications.
  1. Major Functions and Forms of Business Writing
    1. The Three Major Functions of Business Writing
    2. Forms of Business Writing
    3. Preparing to Write
    4. Knowing the Subject
  2. Writing and Communication Guidelines
    1. Consider Your Audience
    2. How Much Information to Include
    3. Anticipate Questions
    4. Formal vs Informal Writing
    5. Use Appropriate, Nondiscriminatory Language
    6. Use Bullets, Numbering, and Formatting
    7. Communicating Effectively
  3. Email and Instant Messenger
    1. Email
      1. The Message
      2. Email Do's and Don'ts
    2. The Electronics Communication Privacy Act of 1986
    3. Instant Messenger
      1. IM Statuses
      2. IM Do's and Don'ts
  4. Letters, Documents, and Proposals
    1. Letters and Documents
      1. Anticipating Audience Response
      2. Choosing the Right Tone
      3. Business Letter Format
    2. Proposals
      1. Determining the Desired Outcome
      2. Writing an Executive Summary
      3. Using Informative and Persuasive Techniques
      4. Using Visuals
  5. More Writing Tips
    1. Organize the Information
    2. Chronological Paragraphs
      1. Compare-and-contrast Paragraphs
      2. Cause-and-effect Paragraphs
      3. Problem-Solution Paragraphs
      4. Relationship Paragraphs
      5. Choosing the Organizational Model
    3. Delivering Negative Information
      1. Writing an Introduction
      2. Buffering the Negative News
      3. Providing a Remedy, Lesson Learned, or Course of Action
      4. Concluding the Message
    4. Reading What You Wrote

InterSource Geneva, a premier Information Technology training firm, offers over 400 different courses on server, database and programming technologies, as well as end-user classes for the most popular office, graphics and design applications. We serve clients in Switzerland (Geneva, Lausanne, Bern, Basel, Zurich) and throughout Europe (France, Germany, Austria, Finland, Sweden, England, Netherlands, Spain, etc.).


InterSource offers custom, private courses at client sites, standard public courses in our Geneva classroom, and online training via live Web conference. Training is offered in English and many other languages (Francais, Deutsch, Espanol, Italiano.)


For an overall view of our offerings, please visit us at www.intersource.ch.