Business Writing Training

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Course Outline

This Business Writing Training class will give business professionals the tools they need to write effective, efficient business correspondence. Students will learn how to get started on a writing project, use appropriate business tone in the document, and discern between the different kinds of business correspondence. Students will learn how to decide what the appropriate vehicle is for written communication in business, electronic or hard copy.

  1. Major Functions and Forms of Business Writing
    1. The Three Major Functions of Business Writing
    2. Forms of Business Writing
    3. Preparing to Write
    4. Knowing the Subject
  2. Writing and Communication Guidelines
    1. Consider Your Audience
    2. How Much Information to Include
    3. Anticipate Questions
    4. Formal vs Informal Writing
    5. Use Appropriate, Nondiscriminatory Language
    6. Use Bullets, Numbering, and Formatting
    7. Communicating Effectively
  3. Email and Instant Messenger
    1. Email
      1. The Message
      2. Email Do's and Don'ts
    2. The Electronics Communication Privacy Act of 1986
    3. Instant Messenger
      1. IM Statuses
      2. IM Do's and Don'ts
  4. Letters, Documents, and Proposals
    1. Letters and Documents
      1. Anticipating Audience Response
      2. Choosing the Right Tone
      3. Business Letter Format
    2. Proposals
      1. Determining the Desired Outcome
      2. Writing an Executive Summary
      3. Using Informative and Persuasive Techniques
      4. Using Visuals
  5. More Writing Tips
    1. Organize the Information
    2. Chronological Paragraphs
      1. Compare-and-contrast Paragraphs
      2. Cause-and-effect Paragraphs
      3. Problem-Solution Paragraphs
      4. Relationship Paragraphs
      5. Choosing the Organizational Model
    3. Delivering Negative Information
      1. Writing an Introduction
      2. Buffering the Negative News
      3. Providing a Remedy, Lesson Learned, or Course of Action
      4. Concluding the Message
    4. Reading What You Wrote

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For an overall view of our offerings, please visit us at www.intersource.ch.