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  • Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Comprehensive Writing Training

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Course duration

  • 2 Days

Course Outline

On the first day of this writing course, students will learn grammar, punctuation, and spelling skills as well as overall basic writing skills. The second day of class will give business professionals the tools they need to write effective, efficient business correspondence. Students will learn how to get started on a writing project, use appropriate business tone in the document, and discern between the different kinds of business correspondence. Students will learn how to decide what the appropriate vehicle is for written communication in business, electronic or hard copy.

  • Understand the importance of proper writing and grammar.
  • Recognize and use correct grammar and punctuation.
  • Avoid common grammatical and word usage errors.
  • Understand which words should be capitalized.
  • Use the appropriate person and tense.
  • Structure sentences correctly.
  • Use the words you intend.
  • Use the correct style and tone for your intended audience.
  • Avoid biased language.
  • Create documents that are free of spelling and grammatical errors.
  • Learn proper preparation steps before beginning a writing project.
  • Summarize the principles of writing effective business communications.
  • Demonstrate the ability to write a business proposal, complete with visuals and an executive summary that employ effective strategies of persuasion.
  • Learn to communicate to the audience effectively through focused, well-written business communications.
  1. Why Proper Writing and Correct Grammar Are Essential for Successful Business Writing
    1. Making the Right First Impression
  2. Basic Grammar Rules
    1. Parts of Speech
      1. Nouns
      2. Pronouns
      3. Verbs
      4. Adjectives
      5. Adverbs
      6. Prepositions
      7. Conjunctions
      8. Interjections
    2. Subject-verb Agreement
    3. Parallel Construction
    4. Complete versus Run-on Sentences
    5. Hypercorrection
      1. Common Hypercorrections
      2. When It's Okay to Use "Me"
  3. Punctuation
    1. Periods
    2. Commas
    3. Colons and Semicolons
    4. Apostrophes, Single Quotation Marks, and Double Quotation Marks
    5. Question Marks and Exclamation Points
    6. Dashes and Hyphens
    7. Parenthetical Elements
  4. Word Usage
    1. How to Use the Right Word
    2. What Is the Appropriate Tone for the Document: Formal or Informal?
    3. How Familiar Is Your Audience With the Language (Jargon) of the Industry?
    4. Does Your Audience Need to Be Persuaded, or Is It Already on Board with the Topic?
    5. What Do You Want the Audience to Do after Reading the Document?
    6. Look It Up: Using a Dictionary for Proper Spelling and Usage
    7. Commonly Confused Words
  5. Capitalization
    1. Words that Are Always Capitalized
    2. Words that Are Never Capitalized
    3. Headings and Titles
  6. Choosing the Correct "Person" and "Tense"
    1. Three Types of "Persons"
      1. When to Write in First Person
      2. When to Write in Second Person
      3. When to Write in Third Person
    2. Using Correct Tenses in Business Writing
      1. How to Use Past Tense in Business Writing
      2. How to Use Present Tense in Business Writing
      3. How to Use Future Tense in Business Writing
  7. Sentence Structure
    1. Simple Sentences
    2. Compound Sentences
    3. Complex Sentences
    4. Compound-Complex Sentences
  8. Writing Styles and Tone
    1. Formal Business Writing
    2. Informal Business Writing
    3. Diction
  9. Writing Clearly and Concisely
    1. All-inclusive Language
    2. Salutations in Letters
    3. Pronouns
    4. Names and Titles
    5. Gender-free Language
    6. Including Everyone for the Sake of Gaining Buy-in
  10. Getting to the Heart of the Message
    1. Omitting Unnecessary Words
    2. Avoiding Meaningless Phrases
    3. Jargon
    4. Using Paragraphs Correctly
    5. Expository Paragraph
    6. Persuasive Paragraph
    7. Descriptive Paragraph
    8. Narrative Paragraph
    9. Paragraph Length
  11. Proofreading Your Work
    1. Ensuring Your Writing Is Error Free
    2. Reviewing and Editing
    3. Ensuring Consistency in Your Writing
    4. Using Spell Checkers
    5. Using Grammar Checkers
  12. Major Functions and Forms of Business Writing
    1. The Three Major Functions of Business Writing
    2. Forms of Business Writing
    3. Preparing to Write
    4. Knowing the Subject
  13. Writing and Communication Guidelines
    1. Consider Your Audience
    2. How Much Information to Include
    3. Anticipate Questions
    4. Formal vs Informal Writing
    5. Use Appropriate, Nondiscriminatory Language
    6. Use Bullets, Numbering, and Formatting
    7. Communicating Effectively
  14. Email and Instant Messenger
    1. Email
      1. The Message
      2. Email Do's and Don'ts
    2. The Electronics Communication Privacy Act of 1986
    3. Instant Messenger
      1. IM Statuses
      2. IM Do's and Don'ts
  15. Letters, Documents, and Proposals
    1. Letters and Documents
      1. Anticipating Audience Response
      2. Choosing the Right Tone
      3. Business Letter Format
    2. Proposals
      1. Determining the Desired Outcome
      2. Writing an Executive Summary
      3. Using Informative and Persuasive Techniques
      4. Using Visuals
  16. More Writing Tips
    1. Organize the Information
    2. Chronological Paragraphs
      1. Compare-and-contrast Paragraphs
      2. Cause-and-effect Paragraphs
      3. Problem-Solution Paragraphs
      4. Relationship Paragraphs
      5. Choosing the Organizational Model
    3. Delivering Negative Information
      1. Writing an Introduction
      2. Buffering the Negative News
      3. Providing a Remedy, Lesson Learned, or Course of Action
      4. Concluding the Message
    4. Reading What You Wrote

InterSource Geneva, a premier Information Technology training firm, offers over 400 different courses on server, database and programming technologies, as well as end-user classes for the most popular office, graphics and design applications. We serve clients in Switzerland (Geneva, Lausanne, Bern, Basel, Zurich) and throughout Europe (France, Germany, Austria, Finland, Sweden, England, Netherlands, Spain, etc.).


InterSource offers custom, private courses at client sites, standard public courses in our Geneva classroom, and online training via live Web conference. Training is offered in English and many other languages (Francais, Deutsch, Espanol, Italiano.)


For an overall view of our offerings, please visit us at www.intersource.ch.