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  • Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Writing and Grammar Skills Training

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Course duration

  • 1 Days

Course Outline

This Writing and Grammar Skills Training class is for business professionals who may be intimidated by writing because they are unsure of their grammar, punctuation, and spelling skills as well as overall basic writing skills. This class is designed to take the mystery out of writing and help business people apply proper writing styles to their written business communication.

  • Understand the importance of proper writing and grammar.
  • Recognize and use correct grammar and punctuation.
  • Avoid common grammatical and word usage errors.
  • Understand which words should be capitalized.
  • Use the appropriate person and tense.
  • Structure sentences correctly.
  • Use the words you intend.
  • Use the correct style and tone for your intended audience.
  • Avoid biased language.
  • Create documents that are free of spelling and grammatical errors.
  1. Why Proper Writing and Correct Grammar Are Essential for Successful Business Writing
    1. Making the Right First Impression
  2. Basic Grammar Rules
    1. Parts of Speech
      1. Nouns
      2. Pronouns
      3. Verbs
      4. Adjectives
      5. Adverbs
      6. Prepositions
      7. Conjunctions
      8. Interjections
    2. Subject-verb Agreement
    3. Parallel Construction
    4. Complete versus Run-on Sentences
    5. Hypercorrection
      1. Common Hypercorrections
      2. When It's Okay to Use "Me"
  3. Punctuation
    1. Periods
    2. Commas
    3. Colons and Semicolons
    4. Apostrophes, Single Quotation Marks, and Double Quotation Marks
    5. Question Marks and Exclamation Points
    6. Dashes and Hyphens
    7. Parenthetical Elements
  4. Word Usage
    1. How to Use the Right Word
    2. What Is the Appropriate Tone for the Document: Formal or Informal?
    3. How Familiar Is Your Audience With the Language (Jargon) of the Industry?
    4. Does Your Audience Need to Be Persuaded, or Is It Already on Board with the Topic?
    5. What Do You Want the Audience to Do after Reading the Document?
    6. Look It Up: Using a Dictionary for Proper Spelling and Usage
    7. Commonly Confused Words
  5. Capitalization
    1. Words that Are Always Capitalized
    2. Words that Are Never Capitalized
    3. Headings and Titles
  6. Choosing the Correct "Person" and "Tense"
    1. Three Types of "Persons"
      1. When to Write in First Person
      2. When to Write in Second Person
      3. When to Write in Third Person
    2. Using Correct Tenses in Business Writing
      1. How to Use Past Tense in Business Writing
      2. How to Use Present Tense in Business Writing
      3. How to Use Future Tense in Business Writing
  7. Sentence Structure
    1. Simple Sentences
    2. Compound Sentences
    3. Complex Sentences
    4. Compound-Complex Sentences
  8. Writing Styles and Tone
    1. Formal Business Writing
    2. Informal Business Writing
    3. Diction
  9. Writing Clearly and Concisely
    1. All-inclusive Language
    2. Salutations in Letters
    3. Pronouns
    4. Names and Titles
    5. Gender-free Language
    6. Including Everyone for the Sake of Gaining Buy-in
  10. Getting to the Heart of the Message
    1. Omitting Unnecessary Words
    2. Avoiding Meaningless Phrases
    3. Jargon
    4. Using Paragraphs Correctly
    5. Expository Paragraph
    6. Persuasive Paragraph
    7. Descriptive Paragraph
    8. Narrative Paragraph
    9. Paragraph Length
  11. Proofreading Your Work
    1. Ensuring Your Writing Is Error Free
    2. Reviewing and Editing
    3. Ensuring Consistency in Your Writing
    4. Using Spell Checkers
    5. Using Grammar Checkers

InterSource Geneva, a premier Information Technology training firm, offers over 400 different courses on server, database and programming technologies, as well as end-user classes for the most popular office, graphics and design applications. We serve clients in Switzerland (Geneva, Lausanne, Bern, Basel, Zurich) and throughout Europe (France, Germany, Austria, Finland, Sweden, England, Netherlands, Spain, etc.).


InterSource offers custom, private courses at client sites, standard public courses in our Geneva classroom, and online training via live Web conference. Training is offered in English and many other languages (Francais, Deutsch, Espanol, Italiano.)


For an overall view of our offerings, please visit us at www.intersource.ch.