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  • Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Diversity Training for Employees and Managers

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Course duration

  • 1 Days

Course Outline

This Diversity Training for Employees and Managers class brings people together by focusing on the things we have in common and the skills, characteristics, and talents that each person brings to the table. Diversity offers the opportunity for more viewpoints and more creative ideas within a group. Businesses today must be able to communicate, negotiate, collaborate, and associate in a diverse environment both internally and externally. Students will have the opportunity to improve team collaboration by learning and practicing more effective behaviors.

  • Learn the definition of diversity and other related terms.
  • Learn the advantages and complications of diversity in the workplace.
  • Learn how to assess self-awareness of diversity.
  • Learn the laws that protect against diversity discrimination.
  • Learn how to implement the four cornerstones of diversity.
  • Learn how to identify and promote individual differences.
  • Learn how to recognize stereotypes and biases.
  • Learn how to confront negativity and overcome diversity obstacles.
  • Learn how to increase diversity awareness within the work environment.
  • Learn how to communicate more effectively in a diverse work environment.
  • Learn prevention methods for diversity discrimination.
  • Learn how to identify and report diversity discrimination.
  • Learn how to manage discrimination while encouraging diversity within a team.
  1. Understanding Diversity
    1. What is Diversity?
    2. Other Terms for Diversity
      1. Advantages
      2. Complications
    3. Diversity Self-awareness
    4. History of Diversity in the Workplace
    5. Diversity Laws
  2. Cornerstones of Diversity
    1. Knowledge
    2. Acceptance
    3. Understanding
    4. Behavior
  3. Individual Differences
    1. Cultural Differences
    2. Personality Differences
    3. Generational Differences
  4. Diversity Obstacles
    1. Stereotypes and Biases
    2. Confronting Stereotypes and Biases
    3. Overcoming Obstacles and Increasing Diversity Awareness
  5. Communication
    1. Active Listening
    2. Nonverbal Communication
      1. Body Language
      2. Signals
    3. Speaking with Intent
  6. Diversity Discrimination
    1. Prevention
    2. Identifying Diversity Discrimination
    3. Taking Action against Diversity Discrimination
  7. Diversity Leadership
    1. Managing Diversity Discrimination
    2. Encouraging Diversity
      1. Common Pitfalls
    3. Creating a Successful and Diverse Team

InterSource Geneva, a premier Information Technology training firm, offers over 400 different courses on server, database and programming technologies, as well as end-user classes for the most popular office, graphics and design applications. We serve clients in Switzerland (Geneva, Lausanne, Bern, Basel, Zurich) and throughout Europe (France, Germany, Austria, Finland, Sweden, England, Netherlands, Spain, etc.).


InterSource offers custom, private courses at client sites, standard public courses in our Geneva classroom, and online training via live Web conference. Training is offered in English and many other languages (Francais, Deutsch, Espanol, Italiano.)


For an overall view of our offerings, please visit us at www.intersource.ch.