Diversity Training for Employees and Managers

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Course Outline

This Diversity Training for Employees and Managers class brings people together by focusing on the things we have in common and the skills, characteristics, and talents that each person brings to the table. Diversity offers the opportunity for more viewpoints and more creative ideas within a group. Businesses today must be able to communicate, negotiate, collaborate, and associate in a diverse environment both internally and externally. Students will have the opportunity to improve team collaboration by learning and practicing more effective behaviors.

  1. Understanding Diversity
    1. What is Diversity?
    2. Other Terms for Diversity
      1. Advantages
      2. Complications
    3. Diversity Self-awareness
    4. History of Diversity in the Workplace
    5. Diversity Laws
  2. Cornerstones of Diversity
    1. Knowledge
    2. Acceptance
    3. Understanding
    4. Behavior
  3. Individual Differences
    1. Cultural Differences
    2. Personality Differences
    3. Generational Differences
  4. Diversity Obstacles
    1. Stereotypes and Biases
    2. Confronting Stereotypes and Biases
    3. Overcoming Obstacles and Increasing Diversity Awareness
  5. Communication
    1. Active Listening
    2. Nonverbal Communication
      1. Body Language
      2. Signals
    3. Speaking with Intent
  6. Diversity Discrimination
    1. Prevention
    2. Identifying Diversity Discrimination
    3. Taking Action against Diversity Discrimination
  7. Diversity Leadership
    1. Managing Diversity Discrimination
    2. Encouraging Diversity
      1. Common Pitfalls
    3. Creating a Successful and Diverse Team

InterSource Geneva, a premier Information Technology training firm, offers over 400 different courses on server, database and programming technologies, as well as end-user classes for the most popular office, graphics and design applications. We serve clients in Switzerland (Geneva, Lausanne, Bern, Basel, Zurich) and throughout Europe (France, Germany, Austria, Finland, Sweden, England, Netherlands, Spain, etc.).


InterSource offers custom, private courses at client sites, standard public courses in our Geneva classroom, and online training via live Web conference. Training is offered in English and many other languages (Francais, Deutsch, Espanol, Italiano.)


For an overall view of our offerings, please visit us at www.intersource.ch.