Change Management Training

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Course Outline

This change management training course teaches students how to develop the skills to proactively address change and meet the challenges of transition in the workplace. Students will work with various employees to overcome the problems encountered when making changes in your organization. Students will also learn how to develop the ability to effectively handle organizational changes by examining the transition process and understanding their own, and others, needs and responses to each phase.

  1. Fundamentals of change management
    1. Basics of change management
    2. Importance of change
    3. Leading change
  2. Change process
    1. Steps of a change process
    2. Choose an action
    3. Implement the action
    4. Monitor the progress
  3. Obstacles to change
    1. Resistance
    2. Complacency
    3. Crisis
  4. Managing change
    1. Creativity
    2. Commitment
    3. Communication
  5. Adapting to change
    1. Truths and misconceptions
    2. Factors affecting response
    3. "endings" phase
  6. Coping with uncertainty
    1. "exploration" phase
    2. Management of the "exploration" phase
  7. Moving forward
    1. "new beginnings" phase
    2. Management of "new beginnings" phase

InterSource Geneva, a premier Information Technology training firm, offers over 400 different courses on server, database and programming technologies, as well as end-user classes for the most popular office, graphics and design applications. We serve clients in Switzerland (Geneva, Lausanne, Bern, Basel, Zurich) and throughout Europe (France, Germany, Austria, Finland, Sweden, England, Netherlands, Spain, etc.).


InterSource offers custom, private courses at client sites, standard public courses in our Geneva classroom, and online training via live Web conference. Training is offered in English and many other languages (Francais, Deutsch, Espanol, Italiano.)


For an overall view of our offerings, please visit us at www.intersource.ch.