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  • Management Training

    project_managementInterSource offers live instructor-led courses on the most important management techniques, including Business Management, Leadership and Sales.

    These live classes are offered via a Web interface.

  • About Management

    Management in all business and human organization activity is the act of getting people together to accomplish desired goals and objectives. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources.

    Because organisations can be viewed as systems, management can also be defined as human action, including design, to facilitate the production of useful outcomes from a system. This view opens the opportunity to 'manage' oneself, a pre-requisite to attempting to manage others

    Management can also refer to the person or people who perform the act(s) of management.

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  • Course Details Management

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Managing Performance Training

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Course duration

  • 1 Days

Course Outline

This Managing Performance training course teaches students the basics of creating a performance plan and the appraisal process. Students will learn how to conduct a performance-planning meeting, document the performance plan, provide positive and constructive feedback, coach employees during the appraisal period, appraise employee's performance, conduct an appraisal discussion, and document an appraisal. Course activities also cover communicating performance problems to employees, making performance improvements, conducting a status meeting, and documenting ongoing communication. Students will also learn how to respond to a defensive employee, resolve conflict in an appraisal discussion, and understand the laws governing the appraisal process to reduce the risk of legal challenge.

  • Learn to manage employee's performance.
  • Learn to create a performance plan.
  • Learn to provide positive and constructive feedback.
  • Learn to coach employees.
  • Learn to appraise employee's performance.
  • Learn to communicate performance problems to employees.
  • Learn to document ongoing communication.
  • Learn how to respond to a defensive employee.
  • Learn how to resolve conflict in an appraisal discussion.
  • Learn the laws governing the appraisal process.
  1. Understand performance management
    1. Performance management
    2. Performance management plan
    3. Job description
  2. Performance-planning meeting
    1. Understand performance-planning meeting
    2. Process for providing feedback
    3. Coaching employees
  3. Appraising employees' performance
    1. Performance appraisal process
    2. Gather appraisal materials
    3. Prepare for an appraisal discussion

InterSource Geneva, a premier Information Technology training firm, offers over 400 different courses on server, database and programming technologies, as well as end-user classes for the most popular office, graphics and design applications. We serve clients in Switzerland (Geneva, Lausanne, Bern, Basel, Zurich) and throughout Europe (France, Germany, Austria, Finland, Sweden, England, Netherlands, Spain, etc.).


InterSource offers custom, private courses at client sites, standard public courses in our Geneva classroom, and online training via live Web conference. Training is offered in English and many other languages (Francais, Deutsch, Espanol, Italiano.)


For an overall view of our offerings, please visit us at www.intersource.ch.