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Making Projects Work

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Course duration

  • 2 Days

Course Outline

Making Projects Work is a highly interactive, results-focused training workshop for project team members, practicing project managers and project leaders who need to achieve consistent project success through people. Participants in this projects training course will acquire advanced interpersonal skills and learn consensus-building techniques that help provide clarity and garner commitment from team members, customers and management. These influential skills are instilled in participants through real-world scenarios, which continually reinforce the skills, techniques and concepts necessary to improve project results immediately upon return to the workplace.

  • Learn about Connected Listening and how to use it
  • Learn to use the 8 step model for contracting and negotiating
  • Learn to influence and sell ideas to individuals and groups
  • Learn to manage resistance
  • Learn to use GARP in group facilitation
  • Learn about the Process Start-Up Matrix and how to use it
  • Learn to use Stakeholder mapping and analysis
  • Learn to use Force Field Analysis
  1. Connected Listening
    1. Purpose
    2. Baseline Considerations
    3. Key Terms Definitions
    4. When do we need to use connected listening?
    5. Common Deficiencies and Problems in Conversations
    6. Connected Listening - What is it?
    7. Connected Listening and Creating Dialogue
    8. How to - The Process of Listening, Dialogue Creating & Problem Definition
    9. Apply - Practice Instruction for Connected Listening
  2. Contracting for Commitment
    1. Purpose
    2. Key Terms Definitions
    3. When do we need contract commitments?
    4. Common Deficiencies and Problems with Negotiating and Contracting
    5. Negotiation Considerations
    6. Key Elements in Developing Commitment Ownership to the Solution
    7. Negotiation Principles
    8. What Is It - the 8 Step Model (Negotiating and Contracting)
    9. How Do You Do It?
    10. 8 Step Model (Process Overview)
    11. Apply - Practice Instructions (Negotiation and Contracting)
    12. Observer Tips
    13. Soliciting Feedback (Re-negotiation of Contracts)
  3. Influence Through Selling Ideas
    1. Purpose
    2. Baseline Considerations
    3. When do we need to influence?
    4. What Is It?
    5. Opening Line
    6. S = Solution
    7. O = Opportunity
    8. C = Competition
    9. R = Relationship
    10. Apply - Selling and Influence Practice Instructions
    11. Simulation: Influencing an Individual
    12. Influencing a Group
  4. The Art of Managing Resistance
    1. Purpose
    2. Baseline Considerations
    3. Definitions
    4. What really happens?
    5. Analyze Resistance Tool - ART
    6. Apply - Practice Instructions for the Analysis Resistance Tool
    7. Purpose
    8. Process
  5. Group Facilitation
    1. Purpose
    2. Baseline Considerations
    3. Preparing for a Facilitation
    4. How to Use GARP to Design the Session & Set the Meeting Contract with Participants
    5. Summary of GARP Questions
    6. Meeting Facilitation Design Worksheet - GARP
    7. 8 Step Model (Facilitation Process Overview)
    8. Facilitating for Commitment
    9. Facilitation Tips to Jump Start and Advance Discussion
  6. Process Start-Up
    1. Purpose
    2. Baseline Considerations
    3. When do we need to use the Process Start Up Matrix?
    4. What is it?
    5. Process Start-Up Matrix
    6. Using the Process Start-up Matrix
    7. Process Start-Up Matrix Template
    8. How do we get started?
    9. Apply - Practice Instructions for Receiving the Charge
  7. Scope Facilitation Technique
    1. Purpose
    2. Baseline Considerations
    3. Key Terms Definitions
    4. When do we use it?
    5. What is it?
    6. Scope Facilitation Steps
    7. Apply - Practice the Scope Facilitation Tool/Technique
  8. Stakeholder Mapping and Analysis
    1. Purpose
    2. Baseline Considerations
    3. When do we need to use Stakeholder Mapping & Analysis?
    4. What is it?
    5. How to - Stakeholder Mapping & Analysis Facilitation Steps
    6. Apply - Practice Instructions for Stakeholder Mapping and Analysis
  9. Force Field Analysis
    1. Purpose
    2. Baseline Considerations/Key Terms Definitions
    3. Human Impact Conditions
    4. When do we need to use Force Field Analysis?
    5. What is it?
    6. Project Characteristics
    7. Force Field Analysis to Determine Project Strategy or Approach
    8. Facilitation Steps
    9. Force Field Analysis to Assess a Problem and Create and Action Plan
    10. Force Field Analysis to Sort Categories of Assumptions, Risk, and Constraints
    11. Apply - Practice Instructions for Force Field Analysis

InterSource Geneva, a premier Information Technology training firm, offers over 400 different courses on server, database and programming technologies, as well as end-user classes for the most popular office, graphics and design applications. We serve clients in Switzerland (Geneva, Lausanne, Bern, Basel, Zurich) and throughout Europe (France, Germany, Austria, Finland, Sweden, England, Netherlands, Spain, etc.).


InterSource offers custom, private courses at client sites, standard public courses in our Geneva classroom, and online training via live Web conference. Training is offered in English and many other languages (Francais, Deutsch, Espanol, Italiano.)


For an overall view of our offerings, please visit us at www.intersource.ch.