MOC 80542 - Customization and Configuration in Microsoft Dynamics CRM 2013

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Course Outline

This Customization and Configuration in Microsoft Dynamics CRM 2013 training class describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.

This training is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software. No programming skills are required, but a basic understanding of database principles will be an advantage.

  1. Introduction to Customizing Microsoft Dynamics CRM 2013
    1. Customization or Development?
    2. Microsoft Dynamics CRM Solution
    3. Introduction to Entity Customization
    4. Lab: Create a Solution and publisher
  2. Building a Security Model in Microsoft Dynamics CRM 2013
    1. Introduction to Business Units
    2. Overview of Security Roles
    3. User Management Overview
    4. Team Management
    5. Overview Teams and Sharing
    6. Manage Security Roles for Users and Teams
    7. Lab: Configure Security Roles
    8. Lab: Configure User Access
  3. Customizing Entities
    1. Entity Customization Concepts
    2. Create a Custom Entity
    3. Additional Entity Properties
    4. Modifying the Configuration of an Entity
    5. Lab: Create Custom Entities
    6. Lab: Create a Custom Activity Entity
  4. Customizing Fields
    1. Field Data Types
    2. Field Display Formats
    3. Field Properties
    4. Customize Existing Fields
    5. Configure Option Sets
    6. Status and Status Reason Fields
    7. Delete Fields
    8. Lab: Create and Modify a Global Option Set
  5. Managing Relationships
    1. Types of Entity Relationships
    2. Create Entity Relationships
    3. 1:N Relationship Behavior
    4. Field Mappings in 1:N Relationships
    5. Connections and Connection Roles
    6. Lab: Create New Relationships
    7. Lab: Customize Relationship Mappings
  6. Customizing Forms
    1. Form Customization Overview
    2. Create and Modify Forms
    3. Quick Create and Quick View Forms
    4. Manage Multiple Forms
    5. Mobile Clients
    6. Lab: Modify Form Layout and Add Fields
    7. Lab: Create a Role-Based Form for the Competitor entity
  7. Configuring Business Rules
    1. Configure Business Rules
    2. Lab: Create a Business Rule
  8. Customizing Views
    1. View Customization Concepts
    2. System Views
    3. Create Custom Views
    4. Remove Unwanted Views
    5. Lab: Modify a Quick Find View
    6. Lab: Create Custom Views
  9. Customizing Charts and Dashboards
    1. Create and Modify Charts
    2. Export and Import Charts
    3. Create and Modify Dashboards
    4. Lab: Create a Custom Chart
    5. Lab: Create a Dashboard
  10. Additional Security Options
    1. Field Security
    2. Access Team Templates
    3. Auditing Overview
    4. Lab: Configure Field Security
    5. Lab: Create and Configure an Access Team Template
  11. Business Process Flows
    1. Business Process Flows
    2. Lab: Create a Multi-Entity Business Process Flow

InterSource Geneva, a premier Information Technology training firm, offers over 400 different courses on server, database and programming technologies, as well as end-user classes for the most popular office, graphics and design applications. We serve clients in Switzerland (Geneva, Lausanne, Bern, Basel, Zurich) and throughout Europe (France, Germany, Austria, Finland, Sweden, England, Netherlands, Spain, etc.).


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For an overall view of our offerings, please visit us at www.intersource.ch.