Course duration
- 1 day
Course Benefits
- Understand the strengths and weaknesses of teamwork.
- Describe the team life cycle.
- Design a team agreement.
- Set team goals.
- Develop an accountability plan.
- Apply communication techniques to a variety of situations.
- Create communication tools.
- Explain various decision-making/consensus techniques.
Course Outline
- Why Teams?
- Strength in Numbers
- Division of Labor
- Deeper Thinking
- Unity
- Pooling Resources
- Experience
- Skills
- Relationships
- Strength in Diversity
- Assessments and Inventories
- Strength in Numbers
- Team Challenges
- Personality and Beliefs
- Personality
- Working Style
- Attitudes and Beliefs
- Communication
- Consequences of Poor Communication
- Differences in Communication
- Logistics
- What are Logistics
- Who
- What
- When
- Where
- Why
- How
- Personality and Beliefs
- Team Formation
- The Team Defined
- Defining the Team Purpose
- Capitalizing on Strengths
- Resources
- People
- Connecting Roles with Resources
- Inventory of Resources
- The Team Plan
- Plan Components
- Tools
- Great Expectations
- Expectations
- Consequences
- The Team Charter
- Accountability
- Accountability Defined
- The Value of Accountability
- Measurements
- Rubrics
- Rewarding and Corrective Consequences
- Motivation
- Consequences
- Benefits of Proactive Consequences
- Accountability Defined
- Building Communication Channels
- Dissecting Communication
- The Sender
- The Message
- The Receiver
- Feedback
- Noise
- Filters
- Communication Power Tools
- When Speaking
- When Listening
- Managing Conflict
- Workflow Tools
- Regular Meetings
- Software Tool
- Dissecting Communication
- Do Great Minds Think Alike?
- Decision-making Factors and Techniques
- Decision-making Techniques
- Evaluating Options
- Quantifying the Process
- Grid Analysis
- The Plus/Delta Technique
- Evaluating the Consequences of a Decision
- "What If" Analysis
- Negotiation
- Planning for Negotiations
- Avoiding and Managing Conflict
- Conflict Styles and Negotiation
- Team Consensus
- The Groupthink Barrier
- Avoiding Groupthink
- Brainstorming
- How to Brainstorm in a Team
- Preparing for Group Decision Making
- Group Decision Making Techniques
- Multi-Voting
- The Nominal Group Technique
- The Delphi Technique
- Root-Cause Analysis
- Decision-making Factors and Techniques
Class Materials
Each student will receive a comprehensive set of materials, including course notes and all the class examples.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.