• Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Making The IT Management Move

Course duration

  • 1 day

Course Benefits

  • Learn specific steps needed position yourself for future management roles.
  • Gain advice on how to successfully make the transition from individual contributor to Technical Lead and/or IT Manager.

Course Outline

  1. Personal Growth
    1. Making Sure You Want to be a Manager
    2. Defining Your Management Style
    3. Learning from Other Managers and Mentors
    4. Leadership versus Management
  2. Expanding Your IT Knowledge
    1. How to Think Like a CIO
    2. Move from Being a Mile Deep to a Mile Wide
  3. Expanding your Business Knowledge
    1. How to Learn More about Your User's/Client's Profession
    2. Learning Company Processes
    3. Learning More about Your Company and Industry
  4. Expanding Your Educational and IT Credentials
    1. Understanding Your Future Job Description
    2. Professional Certifications, Formal Education, and Internal Classes
  5. Practicing a Leadership Role
    1. Volunteer for Cross-department Committees
    2. Provide Leadership on Small Projects and through Volunteerism
    3. Learn to Delegate

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.