Policy, Process, and Procedure Writing

Course duration

Course Benefits

  • Create relevant, specific content that meets project requirements and audience needs
  • Use simple, straight-forward language and appropriate visuals that aid in reader comprehension
  • Produce clear, concise documents

Course Outline

  1. Understand the difference between policies, processes, and procedures
  2. Plan content based on the document goals, requirements, and audience
  3. Organize content to improve reader comprehension
  4. Practice techniques to write more efficiently
  5. Use best practices when formatting a document
  6. Choose concrete and specific words to eliminate misinterpretation
  7. Check wording for technical jargon and ambiguous vocabulary
  8. Edit for clarity, conciseness, and functionality

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.