Course duration
- 1 day
Course Benefits
- Learn to address the communication challenges of working with employees who you may never see.
- Learn the strengths and weaknesses of the various tools available.
- Learn how to use the media appropriately and efficiently.
- Compare and contrast various categories of mediated communication.
- Select the best methods of virtual communications.
- Define a set of courtesies and protocols for the primary forms of mediated communication.
- Explore ways to bring staff together for discussion, decision making, and group activities.
Private classes are delivered for groups at your offices or a location of your choice.
Learn at your own pace with 24/7 access to an On-Demand course.
Course Outline
- Virtual Communication Basics
- The Communication Model
- The Sender
- The Receiver
- The Message
- Feedback
- Noise
- Filters
- Media
- The Importance of Communication
- Water Cooler Communication
- The Impact of Miscommunication
- The Communication Model
- Types of Communication
- Synchronous and Asynchronous Communications
- Synchronous Communication
- Asynchronous Communication
- Broadcasts and Exchanges
- Casual and Formal Communications
- Relationships
- Formal Communication
- Casual Communication
- Composition
- Secure and Unsecure Communications
- Synchronous and Asynchronous Communications
- Types of Media
- The Fundamentals of Media
- Media and Senses
- Communication and Media
- Text-based Media
- Audio-based Media
- Graphics and Imagery
- Haptics
- Combined Media
- The Fundamentals of Media
- Selection Criteria
- Assessing the Audience
- Natural Communication Mode
- Receiver Capabilities
- Access and Availability
- Number of Participants
- Assessing the Message
- Message Length
- Message Complexity
- Interactivity
- Privacy and Security Considerations
- Urgency
- Technical Considerations
- Mediated Systems
- Underlying Transmission
- Multimedia
- Layering Media
- Selecting Media
- Assessing the Audience
- Media Issues
- Overcoming Transmission Issues
- Making a Connection
- Bandwidth and Interference Issues
- Overcoming Compatibility Issues
- File Formats
- Version Issues
- Hardware
- Overcoming and Preventing Problems
- Malware Protection
- Protection
- Creating a "Plan B"
- Overcoming Transmission Issues
- Group Communication
- Avoiding Hallway Decisions
- The Art of Group Facilitation
- Promoting Quality Communication
- Encouraging Participation
- Discouraging Control
- Minimizing Disruptions
- Time Management
- Using a Parking Lot
- Proactively Avoiding Problems
Class Materials
Each student will receive a comprehensive set of materials, including course notes and all the class examples.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.